Privacy Policy for Bateman's Rescue Mobile Mechanic

                                                 Last Updated: 21 November 2025

Bateman’s Rescue Mobile Mechanic (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit batemansrescue.com or contact us for mobile mechanic services within Deschutes County, Oregon.

By using our website or booking a service, you agree to the terms of this Privacy Policy.

When you contact us or book a service, we may collect:

• Name
   
• Phone number
   
• Email address
   
• Vehicle information
   
• Service location (general area in Deschutes County)
   
• Details of the service requested
   
• Photos you send (vehicle issues, damage, etc.)
   
• Communication preferences (text, call, email)
   

We currently accept:

• Cash
   
• Venmo
   

When you make a payment via Venmo, your payment is processed by Venmo under their own privacy policy.
We do not store full payment details, bank information, or card numbers.

If your browser or device shares it, we may receive:

• IP address
   
• Device type
   
• Browser type
   
• Pages viewed
   
• Time spent on site
   
• General location (city-level)
   

This is standard technical information used to improve site performance.

We use your information to:

• Schedule appointments and provide mechanic services
   
• Contact you about pricing, appointment updates, or follow-up questions
   
• Communicate by text, phone, or email
   
• Improve our website and service quality
   
• Maintain records for service history and customer support
   
• Prevent fraud or unauthorized activity
   

We do not sell your personal information.

Even if you have not activated tracking tools yet, most website hosts (including GoDaddy) may use basic cookies for performance and security.

Our site may use cookies to:

• Improve page loading
   
• Remember user preferences
   
• Measure site usage
   
• Detect errors or security issues
   

You may disable cookies in your browser settings.

We may use analytics tools such as:

• Google Analytics
   
• Meta/Facebook Pixel
   
• GoDaddy’s built-in statistics
   
• Other future analytics or advertising tools
   

These tools may track activity such as page views, link clicks, time on site, device type, and general location. This information helps improve our marketing, website, and overall service experience.
Analytics tools may place additional cookies or use similar tracking technologies when activated.

We may share your information with:

Trusted third parties that assist with:

• Scheduling
   
• Website hosting (GoDaddy)
   
• Email handling
   
• Venmo payment processing
   
• Analytics (if added later)
   

These providers only use your information to perform business functions on our behalf.

We may disclose information if required to:

• Comply with law enforcement or legal processes
   
• Protect our rights
   
• Respond to fraud or security concerns
   
• Prevent harm or illegal activity
   

We never sell or rent your personal information.

We take reasonable steps to protect your information, including:

• Secure HTTPS website
   
• Trusted third-party payment and hosting providers
   
• Limited access to customer information
   

However, no method of transmission online is 100% secure. We cannot guarantee absolute security.

You may:

• Request to update your information
   
• Request deletion of your information (unless required for legal or service history reasons)
   
• Opt out of future communication (texts, calls, emails)
   

Contact us at batemansrescue@gmail.com or 541-444-0695 for any requests.

By sending us a message, you agree that we may reply by text message regarding:

• Scheduling
   
• Service updates
   
• Clarifying questions
   
• Follow-ups
   

We do not send marketing texts at this time.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it promptly.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

If you have questions or concerns about this Privacy Policy or how your information is handled, contact:

Bateman’s Rescue Mobile Mechanic
📧 batemansrescue@gmail.com
📞 541-444-0695
📍 Serving all of Deschutes County, Oregon